Shipping Policy
All returns will have a 10% restocking fee. Any order placed with a discount code, do not qualify for exchange or return. (Purchases made with Discount code are considered Final Sale) . Our return policy lasts 14 days from delivery date.
SI CREEMOS QUE SU PEDIDO ES FRAUDE O TENEMOS SOSPECHAS DE FRAUDE, TENEMOS EL DERECHO DE SOLICITAR INFORMACIÓN ADICIONAL PARA CONFIRMAR LA IDENTIFICACIÓN DEL COMPRADOR. SI EL COMPRADOR NO CUMPLE, CANCELAMOS EL PEDIDO.
IF WE BELIEVE YOUR ORDER IS FRAUD OR WE HAVE MIGHT SUSPECTION OF FRAUD WE HAVE THE RIGHT TO ASK FOR ADDITIONAL INFORMATION TO CONFIRM IDENTIFICATION OF BUYER. IF BUYER DOESNT COMPLY WE WILL CANCEL ORDER.
IF WE BELIEVE YOUR ORDER IS FRAUD OR WE HAVE MIGHT SUSPENSE OF FRAUD WE HAVE THE RIGHT TO ASK FOR ADDITIONAL INFORMATION TO CONFIRM IDENTIFICATION OF BUYER. IF BUYER DOESNT COMPLY WE WILL CANCEL ORDER.
MISSING/WRONG SHIPPING ADDRESS?
Please make sure you have listed your correct shipping address before submitting your payment. We strongly recommend customer get order delivered to address where someone will be there physically to receive package.
We are not responsible for packages that show as delivered that are left outside your door, with a concierge or neighbor, or any other receiving party. We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order.
We are not responsible for items sent to old addresses and will not refund or replace items ordered and shipped to an incorrect address. If you are paying through Paypal, be sure that you have updated your shipping address.
IF ITEMS HAVE TO BE RESHIPPED BECAUSE OF WRONG ADDRESS, ORDER WILL NO LONGER QUALIFY FOR FREE SHIPPING. NORMAL SHIPPING CHARGES WILL APPLY.
Shipping Policy
All Orders are shipped from Oklahoma.
After order is placed, ALL ORDERS ARE SHIPPED WITHIN 3 BUSINESS DAYS AFTER PURCHASE
If you dont receive a tracking information within 2-3 business days after purchase to your email please check "JUNK" folder. You can also text us at (405)430-0957 with order number and we will gladly reply with tracking information on current order.
It will take 3-6 Business days for delivery, depending on your location.
Carriers
We use the following carriers to deliver our orders: USPS and FedEx
Tracking your Package
You will receive a ship confirmation email when your order ships. The email will include your tracking number.
Shipping Rates
All items shipped within the USA include FREE shipping. ONLY Original order include FREE Shipping
Out of Stock
If an item is out of stock will we email customer (within 24hrs) with notification of item not in stock. We will either offer an alternative product or refund total amount, at customer's discretion.
Return Policy/Return Shipping
Before sending any returns please text us at (405)430-0957
You will be responsible for paying for your own shipping costs for returning the item. Free shipping is only included with original order.
ALL RETURNS WILL HAVE A 10% RESTOCK FEE.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund . To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, you should mail your product to with a copy of invoice to make return process easier:
M-Royal Saddles
9625 NORTH COUNCIL RD.
OKLAHOMA CITY, OKLAHOMA 73162.
Antes de enviar cualquier devolución, envíenos un mensaje de texto al (405) 430-0957
Usted será responsable de pagar sus propios costos de envío para devolver el artículo. El envío gratuito solo está incluido con el pedido original.
TODAS LAS DEVOLUCIONES TENDRAN UNA TARIFA DE REPOSICION DEL 10%.
Nuestra póliza tiene una duración de 14 días. Si han pasado 14 días desde su compra, lamentablemente no podemos ofrecerle un reembolso. Para ser elegible para una devolución, su artículo debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en el embalaje original.
Una vez que se reciba e inspeccione su devolución, se procesará su reembolso y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original.
Para devolver su producto, debe enviar su producto por correo a con una copia de la factura para facilitar el proceso de devolución:
M-Royal Saddles
9625 NORTH COUNCIL RD.
OKLAHOMA CITY, OKLAHOMA 73162
Una vez que se reciba e inspeccione su devolución, le enviaremos un correo electrónico para notificarle que hemos recibido su artículo devuelto. También le notificaremos la aprobación o rechazo de su reembolso. Si se aprueba, se procesará su reembolso y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de una cierta cantidad de días
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
No-Responsibility/ No Warranty Disclaimer
All products are “As Is - No Warranty”. M-Royal Saddles makes no warranty or will not be held liable of any kind as to the operation of products, materials or services. Buyer expressly agree that your use of any product is at your own risk. You acknowledge, by your use of this site, that your use of the site is at your our risk. M-Royal Saddles will not be held responsible for any problems after the sale. M-Royal Saddles is not responsible for any damages incurred from the use of products or services. This disclaimer constitutes an essential part of this agreement.