10" Pony Brown Buckaroo Buckstitch Laced Cowboy Saddle

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Free Shipping on Orders Over $99
Flat rate shipping of $8.50 applies to all orders under $99.

All orders are shipped from Oklahoma and we currently ship within the USA only.

Shipping Address & Delivery Recommendations

Please ensure your shipping address is correct before submitting payment. If an incorrect address is entered, the order will need to be canceled and re-placed with the correct information.

We strongly recommend shipping your order to an address where someone is physically available to receive the package.

To See Full Return Policy Click Here

To qualify for a refund:

• Items must be unworn, unwashed, and in new, resellable condition
• Must include all original packaging, parts, and tags
• Return must be received by us within 14 days of the original delivery date

⚠️ We do not offer exchanges. If you need a different item, you will need to place a new order after your original item is refunded.

💸 Return Shipping

• Customers are responsible for all return shipping costs
• You must provide a tracking number for the returned item

🛒 Orders

Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and complete the checkout process. You’ll receive a confirmation email once your order is placed.

Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly, so we cannot guarantee changes after checkout. If you need to cancel or edit an order, please contact us immediately.

Q: How do I apply a discount code?
A: At checkout, enter your discount code in the box labeled "Promo Code" or "Discount Code" and click "Apply."

🚚 Shipping

Q: Where do you ship from?
A: All orders are shipped from our warehouse in Oklahoma City, OK.

Q: Do you ship internationally?
A: Currently, we only ship within the USA.

Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days, with delivery taking 3–6 business days depending on your location and selected shipping method.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. Please check your junk/spam folder if you don't see it.

[ Click Here To See Full Shipping Policy]

📦 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unwashed items in original packaging. Final sale and discounted items are not eligible. A 10% restocking fee applies. [Click Here To See Full Return/Refund Policy]

Q: How do I start a return?
A: Text us at (405) 430-0957 within 3 days of receiving your item with your name, order number, and reason for return.

Q: Do you offer exchanges?
A: We do not offer direct exchanges. You’ll need to return your item for a refund and place a new order.

Q: When will I receive my refund?
A: Approved refunds are processed within 10 business days to your original payment method. Your bank may take additional time to post the refund.

🧾 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.

Q: Is my payment information secure?
A: Yes, our website uses secure SSL encryption and trusted payment gateways to protect your information.

📬 Delivery Issues

Q: My tracking says “delivered,” but I haven’t received my order. What should I do?
A: Please check around your property, with neighbors, or building staff. If still missing, contact your local carrier (USPS, UPS, or FedEx). Unfortunately, we are not responsible for packages marked as delivered.

Q: My item arrived damaged or incorrect. What should I do?
A: Contact us immediately with your order number and a photo of the item. We’ll make it right as soon as possible.

📱 Contact & Support

Q: How can I contact customer service?
A: You can text us at (405) 430-0957 or email us at support@mroyalsaddles.com. We typically respond within 48 hours.