Data Deletion Instructions

📌 For Shopify Merchants & Customers

1. Merchants (Shopify Store Owners)

   • If you uninstall our app, Shopify automatically sends us a Shop Redact request.

   • This triggers deletion of all store data we have stored within 30 days.

2. Customers (Shoppers on a Merchant’s Store)

   • If you request deletion of your data through a Shopify store, Shopify sends us a Customer Redact request.

   • We then delete your personal data (such as email, name, and order IDs linked to the merchant’s store) within 30 days.

3. Direct Requests

   • You can also contact us directly at:
     📧 support@mroyalsaddles.com 
     🖥️  www.mroyalsaddles.com/pages/contact

📌 For Meta (Facebook & Instagram) Users

If you have logged into our app using your Facebook or Instagram account, you can request deletion of your data in the following ways:

1. Go to Facebook Settings → Apps and Websites → [Hook Login] → Remove App.

   • This will revoke permissions and stop future data collection.

2. To request deletion of data already collected:

   • Submit a request at 📧 support@mroyalsaddles.com

   • Or use our Data Request Form: www.mroyalsaddles.com/pages/contact

We will process Meta-related data deletion requests within 30 days.

📌 Types of Data We Store

• Merchant/store details (shop domain, contact email)

• Customer identifiers (Shopify customer ID, email) if required for app functionality

• Facebook/Instagram user ID and basic profile data (only if login with Meta is used)

• Error logs and app usage information

We do not store passwords, payment information, or sensitive personal data.

📌 Retention & Deletion

• Shopify/Meta data deletion requests are completed within 30 days.

• Some aggregated, anonymized statistics may remain for analytics but cannot identify individuals.